Serves customers by providing information and resolving problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, and setting a plan to fix the issue.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product reports by collecting and analyzing customer information and needs.
Contributes to team effort by accomplishing related results as needed.
Qualifications/Skills
Customer service
Quality focus
Problem solving
Documentation skills
Phone skills
Listening
Resolving conflict
Analyzing information
Multi-tasking
Education and Experience
Familiarity with office software and CRM software (preferred).
Previous experience, especially helping small businesses (preferred).